Dialog Virtual Concierge
Effective Call Management For Any Device, Any Where, Any Time
With Dialog Virtual Concierge, your agents can handle video as simply as they would audio, adding experts to the call, placing people on hold or forwarding queries, all via Dialog’s simple visual interface.
Not only does video mean crucial decisions can be discussed face-to-face, all sessions take place in a feature rich environment allowing agents to share information and annotate it on screen in real time — whilst the ability to remotely print and scan documents means no sales opportunity need get missed during a session.
Share and Collaborate
Provide advanced collaborative capabilities such as content sharing, screen annotation, digital signature capture, recording, printing and scanning.
Allow calls to be scheduled by the customer and enhance customer service capabilities.
Keep in touch with customers at a time and location that is convenient for them.
Monitor Call Activity
Monitor all call activity and retrieve stats which you can filter as appropriate.
Customisable User Interface and Workflow
Everything from button colour to tone of voice, Dialog virtual concierge can be fully customised to fit in your branding and existing workflows.
Agents can add callers, put participants on hold, mute or end specific conversations or forward calls.
Retrieve Call History
Instantly see what services or history your customers hold with you