With houseware giant IKEA launching its parcel delivery lockers in London in 2022, many businesses are now adapting to the BOPIS (Buy Online, Pick up in-store) experience that is driving the adoption of delivery locker systems for parcel storage and management.
Delivery Lockers, or as some of us refer to Parcel/Post Lockers, are expanding their market from US$ 677.6 million in 2021 to US$ 1,644.1 million by 2028. If you are not familiar with parcel delivery lockers, this blog will introduce what parcel delivery lockers are, why there is a growing demand in the market, and give you helpful insight into how it can benefit your business.
Table of Content
- Introduction of Parcel Delivery Lockers
- Challenges they solve
- How do delivery lockers work?
- 4 key benefits of Post Lockers we deliver for your workplace
What are Parcel Delivery Lockers?
Parcel Delivery Lockers are an autonomous container technology that intelligently manages package delivery demands while providing convenient pickup and dropoff options.
Featuring 24/7 access and click-and-collect services, the induction of smart technology has allowed Post Lockers to curate an improved experience for end-users, reduce operational costs, and improve the efficiency of parcel deliveries.
What challenges do post lockers solve?
With the rise of e-commerce during the Covid-19 pandemic, there has never been a busier time for parcel delivery. There are three forces driving the growth of Parcel Delivery Lockers:
Time spent on facilitating parcels
During the pandemic, the high growth rate of e-commerce propelled the need for a smart solution to manage delivered parcels across multi-tenant buildings, offices, and commercial buildings.
Traditional parcel deliveries often involved disrupting the workflow; where the reception staff would be interrupted by a courier person in order to intercept delivery.
With Package Delivery Lockers, both reception staff can continue with their tasks and couriers can make their deliveries and quickly be on their way.
During the pandemic, avoiding contact with parcel handlers has driven the demand for contactless deliveries. From dropping off to picking up parcels from the smart lockers, front desk staff, delivery agents, and recipients can all maintain a safe social distance.
Frustrated experiences for recipients
One challenge that people often face when it comes to parcel delivery is the limitation to collect their parcels at a time that is convenient for them.
Whether it is collecting a repeat prescription from a local pharmacy, returning an item they bought in-store, or receiving a package at home or in the office, delivery locker systems extend business service time and provide recipients 24/7 availability for package collection and dropoff.
The high cost of order returns and failed deliveries
For E-commerce and online businesses, ‘Last mile delivery’- getting a parcel from the warehouse to the customer’s doorstep is the most expensive logistics activity.
Comparing general courier delivery and locker parcel delivery clearly demonstrates the cost-efficiency of this solution. Post Lockers have a high potential to save costs on things such as failed delivery attempts and the manual work involved in receiving parcels.
How do delivery lockers work?
Couriers can simply select the recipient via an active directory on the locker’s user interface, and drop off the package after the software assigns an appropriate locker size for them. An automatic notification is sent to the recipient with a QR code or a PIN number for collection.
Meanwhile, managers can centralise parcel management by remotely monitoring locker usage and assigning different workflows.
- Automatic recipient notifications
- Software integrations
- Usage report
- 24/7 availability
- PIN, QR code or RFID access
Learn more about Vpod’s Intelligent Parcel Lockers
How can post lockers benefit my business?
1. Deliver a hassle-free user experience
Post lockers offer the flexibility for end users to manage deliveries with ease. By extending your service hours to 24/7 with post lockers, recipients can collect your orders at any time.
2. Reduce Administrative Costs & Increase Efficiency
Delivery lockers remove the tedious manual processes and eliminate the distractions from deliveries, your staff can focus on delivering personalised customer service.
Vpod offer a monthly leasing option for parcel locker rental.
3. Efficient parcel management
Managers can remotely manage lockers and track and collect data on all deliveries entering the building, with easily accessible digital reports.
4. Flexible Configuration & Sustainable Manufacturing
With Vpod, our in-house locker manufacturing ensures a short supply lead time of 4 weeks with a commitment to high-quality craftsmanship and sustainability. With a wide selection of different materials to choose from, cutting-edge engineering and highly skilled technicians – We offer superior value at a fair price.
5. Assist in the sustainable growth of the organisation
Delivery lockers not only make reduce the rate of failed deliveries, but they can also cut CO2 emissions by up to two-thirds.
The cloud-based locker software also allows you to update the workflow as your workplace evolves, eliminating the need to buy new locker systems in the future.
Application of Delivery Lockers
The benefits of automating the parcel delivery process have been widely recognised in the retail and pharmaceutical industries, as well as the offices and residential buildings.
- Pharmacy lockers for prescription collection
- Retail click and collect lockers
- Package lockers for offices and residential buildings
In the post-pandemic world, parcel delivery lockers with 24/7 access and click-and-collect services help to overcome the challenge of missing a delivery, inefficient handling process, and the high cost of last-mile deliveries, bringing various benefits to the business to support its sustainable growth.
- A guide to finding the best lockers for your office space
- What are agile lockers? Saving space and cost for maximum flexibility
- Smart locker management software: How does it work?
Interested in how our parcel lockers can help your organisation? Contact us